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“Your journey should be seamless—from home to destination. Instead, it’s waiting lines, food when not hungry, delays, and too many […]

👉 “Flight attendants are stupid; they don’t understand the solutions we design for them!” That was the myth I had

“Cabin interiors set the stage, but service, emotional quality, and human connection are the true engines of passenger satisfaction and

Delta’s recent AI pricing announcement on the July earnings call generated massive publicity — and immediate controversy over passenger privacy.

“Aviation was founded by adventurers and engineers. When commercial aviation emerged, they were joined by the bureaucrats.” Aviation has always